How to Make a Complaint

Last updated: October 2026

Rolledshortly Tree Service wants each homeowner who reaches out to have a fair and honest experience. If something went wrong, tell us. This page shows how to file a complaint and what happens after. It is a general template and not legal advice.

Topics You Can Raise

You can write to us about:

• Your experience calling or contacting Rolledshortly Tree Service
• How we handled your personal information
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

When the Problem Is a Provider

Providers in our network are independent businesses. They answer for their own quotes, prices, work and customer service. If tree work at your property went wrong, the usual first step is to take it up with the provider directly and keep a written record.

We still want to hear about it. Feedback on providers helps keep our network honest, and providers who keep falling short may be removed. Please know that Rolledshortly Tree Service cannot settle contract disputes, refund a provider's work or make decisions for a provider.

Sending Your Complaint

Email contact@rolledshortly.garden and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you want from us

After You Write

We will confirm we received your complaint by email, usually within a few business days. Then we will look into what happened, which may include contacting the provider. After that, we will reply with what we found and any steps we plan to take.

Still Not Happy?

If our reply does not settle it, answer our message and ask us to take another look. You can also reach out to your state's consumer protection office or attorney general, or your local Better Business Bureau. For problems with licensed contractors, a state or local licensing office may be able to help too.

Contact

Email: contact@rolledshortly.garden